TZ 150 Series Support Services
SonicWALL provides telephone and Web-based support, unlimited software/firmware updates and upgrades, and hardware replacement (RMA) for units with an active support agreement or covered under the warranty support period.
Warranty & Support Agreements
SonicWALL's warranty and support agreements provide technical assistance during standard coverage hours, typically 8x5 or 24x7. A SonicWALL technical specialist will work remotely with you to diagnose and identify software and hardware not performing to documented specifications. Support also includes general assistance regarding usage, implementation and configuration on a limited basis.
Warranty and support agreements provide for replacement of failing hardware returned to SonicWALL's factory. The replacement product may be new, or like-new. In the event of product obsolescence, SonicWALL reserves the right to replace failing product with a product of like or better features and functionality.
Support Services Reinstatement
SonicWALL requires continuous coverage for support agreements. Appliances with an expired warranty or support agreement are considered to be “out of support compliance.” Support Services Reinstatement provides the opportunity to bring these appliances back into compliance and up to date. Generally, new agreements are retroactively activated to the expiration date of the most recent warranty or support agreement.
Customers with appliances that have an expired warranty or support agreement who purchase SonicWALL Support Services Reinstatement and a new one-, two- or three-year support agreement receive a full 12/24/36 months of support from date of activation. Also included in SonicWALL Support Services Reinstatement is a single firmware update, allowing you access to the most current firmware features. Please refer to the Support Service Reinstatement product pages.
